Privacy Policy
Last Updated: 12-5-2026
01. Introduction
Zenvynex ("we," "our," "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.zenvynex.com (the "Site") or engage with us as a customer, supplier, or business partner.
Zenvynex is a brand operated by Ally Integra (OPC) Private Limited (the "Company"), a company incorporated under the laws of India. This Privacy Policy complies with:
- The Digital Personal Data Protection Act, 2023 (DPDPA) and the Digital Personal Data Protection Rules, 2025
- The Information Technology Act, 2000 and associated rules
- The Consumer Protection Act, 2019 (where applicable)
- International data protection standards including GDPR principles for our EU customers
02. Data Controller Information
Data Fiduciary: Ally Integra (OPC) Private Limited
Registered Address: 3-4-726, 515, 302, Shantiniketan, India, 500027
03. Personal Data We Collect
We collect personal data that you voluntarily provide to us and data automatically collected through your use of our Site:
3.1 Information You Provide to Us
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Name, job title, company name, GST/VAT number, business address | Business verification and communication |
| Contact Data | Email address, phone number, shipping/billing address | Order processing, delivery coordination |
| Financial Data | Bank account details, payment information (processed securely via third-party gateways) | Payment processing and compliance |
| Commercial Data | Order history, product preferences, inquiry details | Customer service and business analytics |
3.2 Information Automatically Collected
- Technical data (IP address, browser type, device information)
- Usage data (pages visited, time spent, referring URLs)
- Cookies and similar tracking technologies
04. Legal Basis for Processing (DPDPA Compliance)
Under the Digital Personal Data Protection Act, 2023, we process your personal data only under the following lawful bases:
With Your Consent
When you voluntarily provide information through inquiry forms, account registration, or order placement. You have the right to withdraw consent at any time.
Legitimate Uses (Section 7 of DPDPA)
Without your explicit consent, we may process your data for:
- The specific purpose for which you voluntarily provided the data (e.g., processing your inquiry or order)
- Compliance with legal obligations
- Employment or business continuity purposes
05. How We Use Your Personal Data
| Purpose | Legal Basis |
|---|---|
| Processing and fulfilling orders for construction chemicals, industrial cleaning products, and water treatment solutions | Performance of contract; Legitimate use |
| Communicating about order status, shipping updates, and delivery coordination | Performance of contract |
| Responding to inquiries regarding product specifications, pricing, and technical support | Consent |
| Compliance with export control laws, customs declarations, and Incoterms requirements | Legal obligation |
| Fraud prevention, security monitoring, and dispute resolution | Legitimate interest |
| Sending marketing communications (with opt-out option) | Consent |
06. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:
- Transaction data: 7 years from the last transaction (to comply with tax and commercial laws)
- Inquiry data: 3 years from the last communication
- Account data: Until you request deletion or 5 years of inactivity
- Log and monitoring data: Minimum 1 year as required under DPDPA Rules
You have the right to request deletion of your personal data when the specified purpose is no longer being served.
07. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including:
- Encryption of data in transit (TLS/SSL)
- Access controls and authentication mechanisms
- Regular security audits and assessments
- Logging and monitoring to detect unauthorized access
In the event of a breach:
- Notify affected Data Principals without delay
- Report to the Data Protection Board of India within 72 hours
08. Data Transfer and Cross-Border Processing
As a chemical export company, we transfer personal data to customers, suppliers, and logistics partners outside India in connection with:
- International shipments and customs clearance
- Communication with overseas buyers and distributors
- Coordination with freight forwarders and shipping lines
Under the DPDPA, personal data may be transferred outside India to permitted jurisdictions unless restricted by the Central Government. For EU customers, we comply with GDPR requirements including Standard Contractual Clauses (SCCs).
09. Your Rights as a Data Principal
| Right | Description |
|---|---|
| Right to Access | Request confirmation of whether we process your personal data and access a summary |
| Right to Correction | Request correction, completion, or updating of inaccurate or incomplete data |
| Right to Erasure | Request deletion of personal data when the specified purpose is no longer served |
| Right to Withdraw Consent | Withdraw previously given consent at any time (does not affect prior lawful processing) |
| Right to Grievance Redressal | File a complaint with us or directly with the Data Protection Board of India |
To exercise these rights, contact our Grievance Officer at info@zenvynex.com.
10. Consent Manager Framework
You have the right to access, manage, and withdraw your consent through a Consent Manager registered with the Data Protection Board of India. We will provide information about registered Consent Managers upon request.
12. Children's Data
We do not knowingly collect personal data from individuals under the age of 18. If we become aware of such collection, we will delete the data immediately. Processing of children's data requires verifiable parental consent.
13. Third-Party Links
Our Site may contain links to third-party websites (e.g., payment gateways, shipping partners). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The "Last Updated" date at the top indicates when changes were made. Continued use of our Site after changes constitutes acceptance of the revised policy.
15. Grievance Redressal
Grievance Officer: Mr. Kaushik Dharur
Phone: +91 9346235128
Email: info@zenvynex.com
Response Time: We acknowledge grievances within 7 working days and resolve within 30 days.
If you are not satisfied with our response, you may file a complaint with the Data Protection Board of India.